Hello, I’m

Toni Turner

Recruitment Consultant
Author
Entrepreneur

Recruitment Consultant
Author – Entrepreneur

DO WHAT YOU DO BEST OUTSOURCE THE REST!

We are the only Perth based Australian company specialising in outsourcing to the Philippines.

Contact Me

Outsourcing Like A Boss

Want Virtual Assitant?
I’m here to help.

We are the only Perth based Australian company specialising in outsourcing to the Philippines.

Toni, the founder of Outsourcing Like a Boss and has walked in your shoes, she know’s what it is like to be a business owner and understands how stressful it is to manage local staff – along with all of the expenses…. Worker’s insurance is NOT affordable to everyone!

Toni now teaches local businesses how to outsource and how to Maximise Profits by using virtual aisstants based in the Philippines.

Contact Me

freelancer 4 6 21 - Outsourcing Like A Boss

freelancer 4 6 14 - Outsourcing Like A Boss

Do what you do best
Outsource the Rest

Administration

Speciality

Creative

Personal Assistant

Schedule meetings
Manage and organise calendars
Assist on daily time management
Manage CRMs
Book travel and accommodation
Draft correspondence such as emails and letters

Data Research

Data mining and scraping
Data entry
Collect data from the web that can help improve strategies of the business
Keep records up to date

Email Management

Manage contact list
Organise emails
Manage email campaigns
Delete unnecessary emails
Prioritise, group, filter, and sort emails into categories to create an organised inbox
Unsubscribe to promotional emails
Set up filters to send emails where they belong
Flag emails that are important
Set up default replies

Customer Management

Responding to customer service issues in a timely manner
Take customers issues and follow problems through to resolution
Manage and develop the strategy to increase customer engagement, retention and loyalty
Keep accurate records and document customer service actions and discussions
Analyse statistics and compile accurate reports
Improve customer service experience

Social Media Management

Creating posts
Scheduling posts
Replying to comments
Using correct hashtags
Following others in specific industries to build relationships
Replying to DM’s
Sharing relevant content
Sourcing shareable links

Graphic Designing

Create and design various materials for print and digital collateral
Ensure projects are completed with high quality and on schedule
Establish creative direction for the company as well as brand guidelines
Prioritise and manage multiple projects within design specifications and budget restrictions
Perform retouching and manipulation of images
Work with a wide range of media and use graphic design software
Planning concepts by studying relevant information and materials
Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval
Communicating with clients about layout and design
Reviewing final layouts and suggesting improvements when necessary

Email Marketing

Identify target audience ang grow email list
Plan, develop, and implement email marketing campaigns that target different audience
Draft email copy and ensure that promotional emails effectively communicate with the brand’s message and reliably convert email subscribers into paid customers
Monitor the performance of ongoing email marketing campaigns to identify areas of improvement and draw conclusions that help optimise future campaigns
Design and implement direct email marketing campaigns
Ensure prompt and accurate communication with clients vial email to minimize unsubscribed
Report on sales revenue generated from email marketing efforts
Ensure emails follow industry policies and best practices
Maintain a database of potential leads and segregate contracts for our email marketing campaigns into different mailing lists
Monitor, track, and report campaign progress via automated tools or applications.

Video Editing

Meet with clients to establish the desired feel and look for the video to be created
Gather and transfer all forms of media into editing software and ensure each was updated in the correct format
Operate computer editing systems and equipment used for video media and effects
Establish a clear understanding of the storyline and purpose of the video’s creation
Create an initial proposed storyboard draft of the video to present to clients and receive approval before beginning to digitally alter video
Improve video and sound quality using various video software
Edit video to include preselected music, interviews, sound clips and other important aspects of the project
Ensure the correct formatting and presentation for finalised videos according to client’s specifications
Continuously discover and implement new editing technologies and industry’s best practices to maximise efficiency

Bookkeeping

Recording day to day financial transactions and completing the posting process
Verifying transactions recorded in the correct ledger
Enter accurate data
Maintain accurate record of financial transactions
Create reports and financial statements
Reconciliation of entries into the accounting system

ServiceM8 Specialist

Entering client information
Creating job tickets
Creating and sending quotes to clients
Completing and invoicing jobs
Client communication via SMS and Email

Human Resources

Plan and manage recruitment and selection of staff
Plan and conduct new employee orientation
Identify and manage training and development needs for employees
Develop and implement human resources policies and procedures
Admnister HR policies and procedures
Implement and monitor performance management system
Handle employee complaints, grievances, and disputes
Administer employee discipline processes
Review and update employee rules and regulations
Maintain the human resource information system and employee database

Project Management

Determine and define project scope and objectives
Develop and manage a detailed project schedule and work plan
Provide project updates on a consistent basis about strategy, adjustments, and progress
Monitor progress and make adjustments as needed
Measure project performance to identify areas for improvement
Submit projects and ensure that projects are of quality standards
Establishing effective project communication plans and ensuring their execution
Identifying and developing new opportunities with clients
Managing customer or client satisfaction within the project transition period

Answering Calls

Identify customers’ needs
Provide customers’ adequate answers to their concerns
Identify possible objections customers might have against the company’s products or services
Generate significant number of phone leads from various sources
Conducting outbound calls to prospective customers or clients

Testimonials

What My Clients Say

freelancer 4 6 12 - Outsourcing Like A Boss

Testimonials Color - Outsourcing Like A Boss

freelancer 4 test1 - Outsourcing Like A Boss

freelancer 4 test 4 - Outsourcing Like A Boss

“Toni is a wealth of knowledge, particularly in the area of VA’s and business organisation/automation. Get back HOURS of your life and get in touch with Toni! Highly recommend”